FAQs
Ordering
This shipping policy only apply to items purchased through https://my-dew.com. If you purchased our products from a third-party retailer such as Amazon, eBay, etc., please contact the retailer or store directly.
If you possess an account, you may log in here to check your order's status. Upon successful placement of your order, an email confirmation will be sent to the provided email address. Your order will be shipped within one working day, and another email confirmation will be sent to the provided email address. A tracking number will be provided once your order is dispatched.
If you possess an account, you may log in here to check your order's status. Upon successful placement of your order, an email confirmation will be sent to the provided email address. Your order will be shipped within one working day, and another email confirmation will be sent to the provided email address. A tracking number will be provided once your order is dispatched.
Regrettably, once an order is submitted, modifications or cancellations are not feasible as it undergoes processing by our fulfillment team. Should you wish to return the product, you may do so in accordance with our return policy. For additional assistance, please don't hesitate to reach out to us at cs@starzg.com.
Thank you for your understanding.
Regrettably, once an order is submitted, modifications or cancellations are not feasible as it undergoes processing by our fulfillment team. Should you wish to return the product, you may do so in accordance with our return policy. For additional assistance, please don't hesitate to reach out to us at cs@starzg.com.
Thank you for your understanding.
If your tracking number indicates that your order has been delivered but you haven’t received it, please take the following steps:
- First, check if someone else at your address has accepted the delivery. It's advisable to thoroughly search the delivery location, as the parcel might have been left with a neighbor or in a safe spot such as a porch or garage.
- Look out for any notification of attempted delivery. This could be a notice found in your letterbox or on your door. Follow the instructions provided on the notice to request redelivery or arrange for the collection of the parcel.
- Contact the carrier if there is still no sign of the parcel after checking the aforementioned steps.
- If you are unable to locate the parcel even after following these steps, please get in touch with us, and we will assist you in initiating a claim against the carrier.
If your tracking number indicates that your order has been delivered but you haven’t received it, please take the following steps:
- First, check if someone else at your address has accepted the delivery. It's advisable to thoroughly search the delivery location, as the parcel might have been left with a neighbor or in a safe spot such as a porch or garage.
- Look out for any notification of attempted delivery. This could be a notice found in your letterbox or on your door. Follow the instructions provided on the notice to request redelivery or arrange for the collection of the parcel.
- Contact the carrier if there is still no sign of the parcel after checking the aforementioned steps.
- If you are unable to locate the parcel even after following these steps, please get in touch with us, and we will assist you in initiating a claim against the carrier.
Product
Every product available at DearMY:DEW Store is guaranteed to be 100% authentic and comes in its original manufacturer's packaging. Ensuring the safety of our customers is our utmost concern, hence, we staunchly oppose the sale and circulation of counterfeit items or those obtained from unauthorized retail sources. Regrettably, we cannot ascertain the genuineness or integrity of products or packaging not acquired through www.my-dew.com.
Every product available at DearMY:DEW Store is guaranteed to be 100% authentic and comes in its original manufacturer's packaging. Ensuring the safety of our customers is our utmost concern, hence, we staunchly oppose the sale and circulation of counterfeit items or those obtained from unauthorized retail sources. Regrettably, we cannot ascertain the genuineness or integrity of products or packaging not acquired through www.my-dew.com.
The packaging of all products will clearly display an expiry date. Typically, when stored at room temperature and unopened, most products have a shelf life of three years. It is advisable to use the product within 12 months after opening, as denoted by the 'open jar' symbol, apart from certain specific products.
The packaging of all products will clearly display an expiry date. Typically, when stored at room temperature and unopened, most products have a shelf life of three years. It is advisable to use the product within 12 months after opening, as denoted by the 'open jar' symbol, apart from certain specific products.
Due to the delicate nature of their active ingredients, serums and all beauty care products require appropriate storage conditions. Serums, particularly concentrated in active components, should be kept in a dry and cool environment, away from any sources of heat or moisture.
Due to the delicate nature of their active ingredients, serums and all beauty care products require appropriate storage conditions. Serums, particularly concentrated in active components, should be kept in a dry and cool environment, away from any sources of heat or moisture.
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